Volvo - Xc60 :: 2013 - Mirror Memories Associated With Keyless (PCC) System Not Working Properly


Aug 10, 2013

I have purchased a new 2013 XC60 and the seat and mirror memories associated with my keyless Personal Car Communicator (PCC) system are not working properly and the dealer is apparently at a loss as to how to fix it. What is even worse, Volvo's documentation on the capability is contradictory and no one from Volvo (including National Tech Support) is able to explain how it is supposed to work.

The total problem is much too complicated to explain here in detail, but basically the driver's seat and side rear view mirrors do not respond to the PCC (key fob) in a predictable manner. One time use of a particular PCC will result in the seat and mirrors going to one location, and the next time they will go to a different location. Use of the buttons on the PCC will produce one result and use of the keyless capability with the same PCC will produce a different result.

I have determined that the settings saved in the seat memory buttons (there are 3 of them) sometimes play a part in where the seat and mirrors go when the PCC is used despite the Volvo documentation insisting that these memories are separate from each other.

Volvo Tech Support insists that they have no history of problems in this area but discussions with other customers, and even some of the Volvo sales people, make it clear that I am not the only one experiencing these issues.

Although the memory settings would normally just be considered a convenience option, I have found the issue to be a safety concern. On more than one occasion I was on the road before realizing that my rear view mirrors were pointed off in space somewhere and I could not use them to make a safe lane change or other maneuver.

A side observation is that the computer based functions in the car appear sluggish and seem many times to operate with a lag. I know that this car contains almost two dozen processor modules and maybe this topic deserves a separate thread, but it is as if the communications network is very slow or the modules are slow in waking up. I'm wondering if this is involved with the unpredictable seat and mirror memory operation.

I would like to hear from others who have had or are having similar problems.

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Looking at getting a new car this fall and am torn between the Volvo XC60 and Acura MDX (2013s).

I've test drove both a couple times. Both drive well, goods and bads about both obviously, just wanted to get some opinions.

I think the Volvo is faster, more luxurious, more destintive looks. Only downside is the tech is a bit cumbersome.

The Acura has a great track record, handles so good for a bigger vehicle.

Plastic wood panelling is too much and the 1995 display font in the center stack is dated.

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