Phaeton :: Infotainment Screen Is Blank


Oct 2, 2010

2 days ago I started my car and the centre console screen failed to come on. This meant no a/c, tv, satnav, radio, etc, etc. None of the keys in the centre console worked. Although they were lit up with the car lights on they were not active.

When I used the steering wheel controls to scroll round, it did not come up with any information about phone, radio, position, etc.

My phone however still thought it was connected to the car. Luckily I'm still under warranty and I'm dropping it off today.

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I'm thinking that it is being caused by interference generated by my Blackberry handheld, which I have a tendency to stick in the driver's side cup holder - angled toward me, so the antenna ends up pointing toward the infortainment unit screen, but the distortion doesn't disappear simply by moving the Blackberry.

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like hold info and cycle lights 4x
removed positive battery cable and replaced
held menu for a minute
etc etc

Gave up. Went to dealer expecting a unpleasant $$ (buy a new nav screen) type of surprise. nope! service writer pulled it in to the shop and ....

Disconnected the NEGATIVE battery cable. Fixed it right away and didn't charge me a thing (shouldn't have anyway) He said that sometimes the computer just gets scrambled and shuts itself off as a precaution. So if you nav screen is blacked out and unresponsive give that a try.

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I noticed the poster announcing the meeting we attended was laying on the dash and was pushed up to the display screen. I pulled the poster back an inch and the display came back on !! Pushed it forward and when it got within 1/2 inch of the display, it would blank out ??

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I found that opening and closing the driver's side door reset something so that the HSI turns on and the car eventually starts.

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I hate to put too much into a 2002 with 190,000 miles, but it does still have value if I can get it running again.

For example if I needed a rebuilt battery for 15-1800 I would probably go for it. So far the car has been 100% reliable.

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