Gen 3 Prius (Audio/Electronics) :: Voice Recognition Button Won't Work


Aug 22, 2013

I have a 2012 Prius III and from the time I bought the car I have been having ongoing multimedia system and voice activation problems. I have taken it into the dealer numerous times, and they often say they were unable to duplicate the problems (so I started recording the issues with my iphone!). The third time I took it in with the videos in hand, they agreed to replace the multimedia unit...unfortunately, the problems persisted. They are outlined below.

1. Voice Recognition button doesn't work about 50% of the time. When pressed, it displays "Voice Recognition Not Available"

2. When plugging in my iPod, the multimedia system will often reboot

3. The touch screen buttons sometimes do not work (may 25% of the time, and only some buttons, not all of them, and they are different every time)

4. When my iPod is plugged in and I navigate to the playlist, the wrong songs will be in the playlist.

5. When plugging in my ipod, the screen will just load and load and load....forever...until I unplug it and plug it back in from the center console plug (not from the iphone side).

Turning my car off, then back on often resolves the problems.

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Recently, I have bought my complaint to the dealer again. This time, the service supervisor who is also Chinese, told me that many Chinese customers have complained about the same problem. However, there is no software update on the system to address this problem.

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I have tried a few voice commands with mixed results. Sometimes I get the requested result, sometimes I get a random (or no) response, and sometimes I strangely get a message to the effect that this function is not available while driving, even though I can get it via touch-screen while driving.

I found on the Mercedes there are a few commands I use often, and a huge number that I have no interest in. They are easy to find from either a tree structure in the manual or an alphabetized list grouped by the subsystem.

From searching the manual and the various Prius forums it appears that there is no readily-available comprehensive list of commands. The manual seems to give only examples and implies that you can step through the on-screen menu trees by voice, giving occasional examples. But I've had very little success with that. I also don't like having to take my eyes off the road to read the list at each level or having the car speak the list, which is way too slow. Both take too much concentration away from driving. With the Mercedes I can usually activate a command directly even if it is several levels down in a tree (e.g. "navigate to <a stored destination>") while an audio screen is displayed.

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