Ford Excursion :: 2000 - Door Lock Relays Won't Work Properly?

My Excursion recently had all of the door lock actuators replaced, but locking still wouldn't function correctly...everything works fine with both the fob and the door keypad, but when using the door switches it would only lock, not unlock.

I searched for three days trying to find where the door relays were because I knew my actuators were all good....I happened upon a thread on here where a user had my same issue and was asking about relays. Like me he was trying to find out where the relays were, but users kept wanting to tell him to do the foil quick fix on his actuators. Even after he specifically said he was sure it was NOT the actuators, posters kept telling him to focus on the actuators, that there were no relays other than internal to the VSM I think...he finally took it to the stealership and they told him they had replaced one of the power lock relays under the dashboard.

I searched the internet for a couple more days trying to find where those elusive relays were, and all I could find was a generic "under the dash" if even that much--most people kept wanting to point users to the actuators. So for any future readers who want to know where the door lock relays on a 2000 Excursion are located, there are three of them--one for "all doors lock", one for "all doors unlock", and one for "driver's door lock". They are buried in the dashboard, mounted to the firewall upside down behind the radio. The easiest access to them is from the floorboard to the right of the accelerator pedal.

You'll need to remove the knee panel under the steering wheel that covers the fuse box; then remove the rubbery lower wiring cover below it that's held in place by 3 or 4 pf the phillips head push-pins; then in the lower right of the opening where you removed the knee panel (look just above the accelerator pedal), find and remove the single gold 7mm screw that holds the driver's footwell air diverter in place, and remove the air diverter. Then lay on your back in the drivers floorboard and look up to where would be directly behind and just below the radio--you'll see a small (2"x6") rectangular black cover facing down that hides the relays, held on with a clip at each end. Pop the cover off, and you'll see the three relays. I'm not sure what order they are in. In my case, I was intending to make sure the relay was my problem by having what was functioning change when I swapped relays....apparently my problem was a poor connection on one of the relays because everything started working perfectly and has worked fine since.